FREQUENTLY ASKED QUESTIONS
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Holiday Season Delivery Time Frames
The lead up to the holiday season is arguably one of the busiest times of the year and we want to make sure your order arrives at your doorstep on time.
Please see below for our recommended delivery time frames.
Metro – Place your order by 2 pm on the 20th of December.
Rural – Place your order by 2 pm on the 18th of December.
Please note: Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable events beyond the control of The Trybe.
If you are unsure, you can calculate postage and delivery times here.From everyone at The Trybe, happy holidays and we wish you a very successful new year.
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Regional Australia Fires Delivery Disruption
Due to ongoing bushfire activity, Australia Post and TOLL operations have been impacted in a number of locations in NSW.
The situation is currently being monitored closely and will provide updates as information is made available.Impacted areas:
NSWDeliveries have been impacted in the following postcodes:
- 2250
- 2536
- 2539
For further information, please click here.
We sincerely apologise for the inconvenience but safety is our main priority.
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Delivery Information
We aim to deliver your order within 2-5 business days almost anywhere in Australia.
Orders placed after 2 pm AEST or on weekends will be dispatched on the following business day.The delivery times below are estimates and can vary depending on stock availability and your location.
DELIVERY OPTION DELIVERY TIME ORDER OVER $79 ORDER UNDER $79 Australian Metropolitan Areas 1-3 Business Days FREE $10 Australian Rural Areas 4-7 Business Days FREE $10
We send regular tracking emails to keep you updated throughout your purchase journey.
Have an account?Log in to My Account > My orders> Track.
It's that easy to keep up with your order!
Checked out as a guest?
Head over to our tracking portal and pop in your order number in (find this in your order confirmation email) to follow your Trybe order!Only received part of your order?
We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.If you haven't received your order by the estimated delivery date, contact us below and we'll help track it down.
P.S Don’t forget to check your spam!
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How do I track my order?
We send regular tracking emails to keep you updated throughout your purchase journey. You'll receive an automated notification directly from StarTrack after your order is dispatched.
Have an account?
Log in to My Account > My Orders> Track.
It's that easy to keep up with your order!
Checked out as a guest?
Head over to our tracking portal and pop in your order number (find this in your order confirmation email) to follow your Trybe order!Only received part of your order?
We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.
If you haven't received your order by the estimated delivery date, contact our Customer Experience team below and we'll help track it down.P.S Don’t forget to check your spam!
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Can I change or cancel my order?
We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time.
We are unable to make any changes to your order and we only have a small time frame to be able to cancel your order. If you would like to do so, please contact our Customer Experience team here and they will do their best.
While we will make every attempt to accommodate to your request if your order has already been packed by our team we are unable to cancel it. You can however still return any unwanted items in accordance with our Returns Policy.
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Returns Policy
We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging. Unfortunately, gift cards are non-refundable.
Credit Card Purchases Paypal Purchases AfterPay Purchase Return Online Refund Available Refund Available Refund Available Return In-Store Exchange, store credit or refund available. No refunds are available.
Exchange available for size only.
Refund available. No exchanges 3 simple conditions for a successful return:
Please note that all returns cannot be sent with the shoebox taped up, written on or exposed. Please use either the original postage bag or an inside out plastic shopping bag. *
*We reserve the right to reject any returns that do not meet these requirements.
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person. Please note that we cannot facilitate Paypal refunds in-store.
You may also return your items back to our online warehouse and you will be provided with a full refund. Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend placing a new order online and return your existing item. Alternatively, you can visit one of our stores to exchange your item.
Refunds
Upon receipt, a returned item will be processed by our returns warehouse within 2-3 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.
Conditions:- Online purchases using credit/debit cards can be refunded or exchanged in-store.
- Online purchases using PayPal can only be returned to the online store.
- Online purchases using Afterpay can be returned online or instore.
Exchanges & store credit
In-store purchases that are eligible for return and within 30 days of receipt may be exchanged for other items, or store credit provided. It is at the discretion of our Trybe team to decide whether a full refund will be provided.
Cost of ReturnsYou are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
We offer two services when booking your return online;
- Courier pick-up – Cost varies depending on your pickup location.
- Australian Post drop-offs – We recommend using their track and trace services.
Faulty ItemsReturns will be accepted on any faulty item(s) returned within a reasonable timeframe.
If you believe your online purchase arrived with a manufacturing fault, or you received something different to your original order, we'll be happy to cover the cost of the return.
If this is the case, please contact our Customer Experience Team straight away with as many details as possible about the order.*
*Please do not return any faulty items without contacting us first.
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How do I create a Trybe customer account?
Click on "Log In/ Join" at the top of the screen and select the "Register" button.
You will be directed to enter the information required to create your customer account.
You may also choose to create an account when you proceed to the checkout. An email address will be required.
Or simply click here!
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How do I find the correct size for my kid?
Sizes can vary by style and by brand, so we know getting the right size can be a little tricky. We've done some of the hard work for you with our size converter which includes CM measurements in every brand.
You can also view our size conversions and even shop in CM on the individual product pages, just look out for the options below when shopping any style...
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Which Trybe range should I shop in for my kid?
0-1 Years - will best fit our Baby Trybe ranges
1-4 Years -will best fit our Mini Trybe ranges
4-9 Years -will best fit our Little Trybe ranges
9-14 Years -will best fit our Big Trybe ranges
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