If you're not 100% satisfied with your purchase, you can return your item(s) within 30 days of placing your order if you meet the below return conditions.
Please note all PayPal transactions must be returned online should you want a refund.
1. RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
2. ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
3. IN ORIGINAL PACKAGING AND CONDITION
Item(s) are in original packaging or shoe box in their original condition.
Please note we reserve the right to reject any returns that do not meet these requirements
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person. Please note that we cannot facilitate Paypal refunds in store.
You may also return your items online and you will be provided with a full refund, unfortunately, we can not facilitate exchanges when your order is returned to us in this manner.
|Credit Card Purchases||Paypal Purchases||AfterPay Purchase|
|Return Online||Refund Available||Refund Available||Refund Available|
|Return In-Store||Exchange, store credit or refund available.||
No refunds are available.
Exchange available for size only.
|Refund available. No exchanges|
Refunds will be processed via your original payment method;
- Credit card refunds will be visible within 1-5 business days depending on your financial institution
- PayPal refunds will be processed in your PayPal account 1-2 business days after we receive your returned item.
- Afterpay refunds will be processed in your Afterpay account 1-2 business days after we receive your returned item.
Please note, any delivery cost incurred on the original order cannot be refunded and will be at the loss of the customer.
- Online refunds will be processed once a return has been received at our warehouse and reviewed by the customer care team. We’ll send you an email after your items have been reviewed, which may take up to 2 business days.
- Online purchases using credit/debit cards can only be returned to the online store.
- Online purchases using PayPal can only be returned to the online store.
- Online purchases using Afterpay can be returned online or instore.
COST OF RETURNS
You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
We offer two services when booking your return online;
- Courier pick-up – Cost varies depending on your pickup location
- Australian Post drop-offs – We recommend using their track and trace services
Returns will be accepted on any faulty item(s) returned within a reasonable timeframe.
If you believe your online purchase arrived with a manufacturing fault, or you received something different to your original order, we'll be happy to cover the cost of the return.
If this is the case, please contact our Customer Experience Team straight away with as many details as possible about the order.