If you're not 100% satisfied with your purchase, you can return your item(s) within 30 days of placing your order if you meet the below return conditions.
Please note all PayPal transactions must be returned Online should you want a refund.
1. RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
2. ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
3. IN ORIGINAL PACKAGING AND CONDITION
Item(s) are in original packaging or shoe box in their original condition.
Please note we reserve the right to reject any returns that do not meet these requirements
If you would like to visit one of our stores, we will be happy to provide you with an exchange, store credit or refund depending on your payment method. Find your nearest store here.
You may also return your items online and you will be provided with a full refund, unfortunately, we can not facilitate exchanges when your order is returned to us in this manner.
|Credit Card Purchases||Paypal Purchases||AfterPay Purchase|
|Return Online||Refund Available||Refund Available||Refund Available|
|Return In Store||Exchange, store credit or refund available.||
No refunds are available.
Exchange available for size only.
|Refund available. No exchanges|
HOW TO RETURN AN ITEM TO OUR RETURNS WAREHOUSE
- Email our customer care team directly at email@example.com
- Please include in your message the email address you used to place the order, as well as your order number to help us speed up your return!
- Print the shipping label provided by our customer experience team and attach to the outside of your parcel.
- Drop the parcel off at your nearest Auspost.
Please allow time for your return to reach our fulfilment centre. This time may vary depending on your location.
If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.
To read our full policy, please click here.