Sometimes, when making an order through our online store, our primary warehouse isn’t able to fulfill your order completely.
When this happens, your order then becomes what we call a split order. This means an order that has over two units can sometimes be split between our numerous warehouses around Australia so we can fulfill your order.
If your order has more than two items and you only receive part of it in your first package, it is more than likely your order has been split and we have had to send out the rest of your order from a different location. A good indication of a split order is if you receive more than one confirmation email.
If you're still unsure please get in touch with our Customer Experience team below.