20/09/21: We're moving warehouses! So there will be a delay of up to 5-7 business days for processing online returns.
Need help with tracking the status of your return?
When you lodge your return at the Post Office, you'll receive a receipt with your return tracking number. Pop this tracking number into the Australia Post portal to follow your return.
When your return arrives, it will be processed by our returns warehouse within 2-5 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.
Due to the increased volume over sale periods, please allow an additional 1-2 business days for refund processing.