Delivery

We're making a few updates to improve our website infrastructure. 

Please note: Customers can still continue shopping online with no impact.

From 9:00 pm AEST on Tuesday 06/04/2021, the below will be temporarily unavailable:

• Gift Card redemption or amount query will not be available

Our chat team will be online until 11:00 pm AEST and can assist with any questions you may have.

All The Trybe stores are open with safety protocols in place to comply with all Government directives. Please see below for our COVID-safe plan.

To find your nearest store, please see our Store Locator. 

Hygiene and social distancing measures

To help make our stores safer, we’ve introduced a COVID-safe plan to help us maintain an appropriate distance from each other while in our stores. We will review and adapt these in-store measures as the environment evolves.

1. Mandatory face coverings in-store 
Update: As of 6:00 pm on Friday the 26th of March 2021, as per Victorian Government guidelines, fitted face masks will no longer be required in retail settings, however must be carried with you at all times.

Please note that as face masks are mandatory in Greater Brisbane, masks must be worn when shopping in-store. 

2. Introduce a limit to the number of customers in-store at any given time

Our stores will have signage displayed with the max capacity allowed in-store at any one time. If the store has reached capacity, the number of customers will be managed using a one in, one out policy. Shopping centres may also introduce capacity limits so we strongly advise checking on their websites before heading in.

New booking service - available in Victoria only

Please note that we've introduced a booking service for our Victorian customers. This service is available in all Victorian stores. We strongly recommend using this service to save time and get you into the store as quickly as possible. 

How it works

• Head to our Store Locator.
• Enter your suburb/postcode and select the store
• Select the number of visitors and a time slot
• You'll receive an SMS confirmation
• When you arrive at the store, click on the link you received to confirm your arrival
• You'll then receive a follow-up SMS confirmation. Show this to the staff member when you arrive at the store

3. Maintain 1.5 metres apart from each other where possible

Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.

4. Use EFTPOS/Paywave/Tap n Go services available

We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.

5. Use sanitisation station upon entering the store

A team member will be at the entry door to offer hand sanitiser which all customers will be required to use before entering the store.

6. Regular cleaning routines throughout the entire store

We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.

7. Remove and put on your own footwear

Our team will still be available to assist you with any sizing questions you may have, however they will maintain 1.5-metre distance to comply with social distancing. Our stores will have disposable try on socks and gloves available for customers.

8. Training for team members on social distancing and additional hygiene measures

All of our team members will be required to complete a training course.

Thank you for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.

We hope to see you in-store or online soon.

Trybe.

Delivery times may vary during sale periods. Please allow an additional 2-4 business days on top of standard delivery times

Any new customers who create an account with us are eligible for free shipping on their first order!

How to redeem this offer:

1. Log into your account
2. Add product to the cart and checkout as per usual
3. The free shipping offer will automatically apply at checkout if the item is below the shipping threshold of $89.

Please see below for terms and conditions.

1. Offer is only valid for customers who create a new account with us
2. Offer is valid for one use per customer
3.  Offer must be redeemed within 180 days of creating an account.

Please see below for our delivery times and shipping fees.

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number directly from StarTrack once your order has been dispatched. You can check out our Delivery Timeframes to help you estimate the arrival of your order.

Tracking Notification 

Your tracking number will be sent with the subject line "Your TRYBE order TRB000000000 update".

Your tracking email will look like this:

Tracking your order:

1. You can log in to your account and select the 'Track my Order' tab
2. Click on the Tracking link in your email notification or copy the Tracking Number in your email and track online at Australia Post.
3. Checked out as a guest? Head over to our tracking portal and simply pop in your order number (it'll start with TRB) to follow your Trybe order.

Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

Only received part of your order?

We ship from multiple warehouses. You'll receive separate tracking emails and shipping times might be different.

Having difficulties? If you haven't received your order by the estimated delivery date, contact our Trybe Experts below and we'll help track it down.

Just placed an order? Here's when to expect your delivery:

Orders can be delivered to residential and business addresses, parcel lockers, PO boxes and parcel collect locations. 

Important to note:
1. Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times.

2. Delivery services do not run on National or State Public Holidays. Please refer to Australia Post for more information.

3. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of The Trybe.
4. Australia Post has implemented strict cleanliness and social distancing measures to ensure safe deliveries for their customers and team. For more information, please click here.

Need help tracking your order? Click here.

All online orders will be dispatched with ‘Authority to Leave’ at the time of purchase. 

By ticking the box or selecting 'yes' at the checkout page on the website, you’ve selected to have our nominated courier leave your parcel at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed ‘delivered’ when left at your premises.

Although the courier will use their discretion, if they do not think it is safe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card to call.  

If you have inquiries relating to the whereabouts of your parcel, we advise that you contact Star Track directly on - 13 23 45.

Please note that The Trybe will not be held liable for any stock loss, due to theft or negligence if an authority to leave is selected at the time of checkout, and proof of delivery has been provided from our courier.

You do not need to be home to accept your parcel as our orders are dispatched with Authority to Leave (ATL)*. 

If you are not at home when delivery is attempted, the courier driver will leave your parcel in a safe place.

If they deem it unsafe to leave your parcel unattended, they'll leave a collection card and you can collect your parcel from your local post office.  

*If you would prefer that your order is not dispatched with Authority to Leave, uncheck the option before placing your order. 

During working hours, please get in touch with a Trybe Expert via Live Chat or call on 1800 954 474 and press option 2 once prompted. They'll do their best to try and cancel for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.

If outside of working hours, please lodge an enquiry via Email. 

We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time. 

However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and cancel for you.

Important to note: If your order has already been shipped then we are unable to make any changes. Once you receive your item(s), you can return them in accordance with our Returns Policy.

We all make mistakes sometimes! Unfortunately, our Trybe Experts are unable to update your address, we’re so sorry!

You will need to wait until your order has been dispatched and then get in contact with StarTrack on 13 23 45 and provide them with your tracking number (can be found on your dispatch email!). They will be able to update your address, however, please note that this does add an additional business day for delivery on top of the standard delivery time.

Only received part of your order?

We really don't want you to miss out on anything that you've ordered, so sometimes we fill orders from multiple warehouses which may result in separate deliveries. This is called a split order. We do this to make sure you can get your full order from all over Australia.

How does it work? If your order has been split, you'll receive your first tracking number when the first half of your order is dispatched, and your second tracking number once the remainder of your order has shipped. 

Your items will likely arrive at different times due to the different dispatch times. 

Click here for ways to track your order.

Sometimes we make mistakes, we apologise if you have not received what you ordered!

Please contact the Trybe Experts below to organise a solution. Please have your order confirmation and photographs of what you received ready to go! 

If our courier partners cannot leave the parcel unattended at your delivery address it will get dropped off at the nearest post office for you to collect.

Once your parcel has arrived at the post office, you have up to 10 business days to collect. If not, the parcel will be returned to sender and unfortunately, we cannot send the parcel back out to you.

Rest assured that you will be refunded once your parcel makes its way back to the warehouse.

We understand that this is frustrating however we have these protocols put in place to prevent your purchases from falling into the wrong hands.

We understand that you're hanging out for your new item(s), so we suggest repurchasing and organizing for them to be delivered to a location where they can be signed for such as your place of work.

If you have any further enquiries, please get in touch with the Trybe Experts below and we’ll be able to assist you.

If you haven't received a tracking number, it usually just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. 
We also recommend checking your spam/junk inbox as it can sometimes land in there.

Click here for ways to track your order.

You can check out our Delivery Timeframes to help you estimate the arrival of your order.

We really don't want you to miss out on anything that you've ordered, so sometimes we fill orders from multiple warehouses which may result in separate deliveries. This is called a split order. We do this to make sure you can get your full order from all over Australia.

How does it work?
If your order has been split, you'll receive multiple emails for your separate deliveries. You'll receive your first tracking number when the first half of your order has been shipped, and the second tracking number when the second half is dispatched. 

Your items will likely arrive at different times due to the different dispatch times. 

If your size isn't available in-store, our team can order your item from another store across Australia and have it delivered to your house, free of charge. 

When placing an order in-store, please double-check that you provide your correct delivery address and contact details. 

Your item will be delivered within 1-3 business days. 

Returning an in-store order

If you would like to return your item, please ensure that you adhere to our Returns Policy.

Please note that a refund can only be processed in-store at this time as we are working towards solidifying a seamless refund experience. Please ensure that you bring along your proof of purchase when returning an item in-store.

Please note that shipping and handling times can take anywhere between 1-3 business days, as your order could be coming from any one of our National stores*. 

Your order confirmation will be sent to the email address that was entered upon placing the order.

Once your item/s have been dispatched, you will receive your tracking details.

 *Please note that this option is only available within Australia at the moment.

Returning an item:

If you would like to return your item, please ensure that your items adhere to our Returns Policy.

Please note that a refund can only be processed in-store at this time as we are working towards solidifying a seamless refund experience. Please ensure that you bring along your proof of purchase when returning an item back in-store.