Delivery
Delivery Information
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Regional Australia Fires Delivery Disruption
Australia Post is working to reinstate deliveries in areas impacted by bushfires and smoke haze.
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We will continue to monitor the situation closely and will provide updates as information is made available.
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Delivery Information
We aim to deliver your order within 2-5 business days almost anywhere in Australia.
Orders placed after 2 pm AEST or on weekends will be dispatched on the following business day.The delivery times below are estimates and can vary depending on stock availability and your location.
DELIVERY OPTION DELIVERY TIME ORDER OVER $79 ORDER UNDER $79 Australian Metropolitan Areas 1-3 Business Days FREE $10 Australian Rural Areas 4-7 Business Days FREE $10
We send regular tracking emails to keep you updated throughout your purchase journey.
Have an account?Log in to My Account > My orders> Track.
It's that easy to keep up with your order!
Checked out as a guest?
Head over to our tracking portal and pop in your order number in (find this in your order confirmation email) to follow your Trybe order!Only received part of your order?
We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.If you haven't received your order by the estimated delivery date, contact us below and we'll help track it down.
P.S Don’t forget to check your spam!
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How do I track my order?
We send regular tracking emails to keep you updated throughout your purchase journey. You'll receive an automated notification directly from StarTrack after your order is dispatched.
Have an account?
Log in to My Account > My Orders> Track.
It's that easy to keep up with your order!
Checked out as a guest?
Head over to our tracking portal and pop in your order number (find this in your order confirmation email) to follow your Trybe order!Only received part of your order?
We ship from multiple warehouses! You'll receive separate tracking emails and shipping times might be different.
If you haven't received your order by the estimated delivery date, contact our Customer Experience team below and we'll help track it down.P.S Don’t forget to check your spam!
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What do I do if I need to update my delivery address?
We all make mistakes sometimes.
If you need to update your address, please get in touch with the Customer Experience team below and we’ll be able to assist. We recommend calling us as this is the quickest way to get your issue resolved.
Please note that there is a small window of time between your order being placed and it being shipped for delivery. If we hear from you early enough, we may be able to change the address before your parcel is being shipped out.
If we miss that window, we can still contact StarTrack on your behalf and update the address however it does add an additional business day on top of the standard delivery time.
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Why have I received multiple confirmation emails?
Sometimes, when making an order through our online store, our primary warehouse isn’t able to fulfill your order completely.
When this happens, your order then becomes what we call a split order. This means an order that has over two units can sometimes be split between our numerous warehouses around Australia so we can fulfill your order.
If your order has more than two items and you only receive part of it in your first package, it is more than likely your order has been split and we have had to send out the rest of your order from a different location. A good indication of a split order is if you receive more than one confirmation email.
If you're still unsure please get in touch with our Customer Experience team here.
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I ordered in-store for home delivery, how long does it take to arrive?
If you're in-store and cannot find the size or style you want, our friendly team are here to help you.
All you have to do is talk to the store staff, and they will arrange for you to purchase straight away, and then have the item/s sent directly to your home address. Easy.
Please note that shipping and handling times can take anywhere between 4-7 business days, as your order could be coming from any one of our National stores*.
Your order confirmation will be sent to the email address that was entered in upon placing the order.
Once your item/s have been dispatched, you will receive your tracking details.
*Please note that this option is only available within Australia at the moment.
Returning an item:If you would like to return your item, please ensure that your items adhere to our returns policy for which you can find here.
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Please note that a refund can only be processed in-store at this time as we are working towards solidifying a seamless refund experience. Please ensure that you bring along your proof of purchase when returning an item back in-store.