Account Information

Trybe Account

• How do I unsubscribe from your mailing list?

  We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is as simple as it is.

  Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe. 

  Still receiving emails? Hit up the Customer Experience team below and we'll sort it out for you.

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• How are my cookies used?

  We want to ensure that you get the best customer experience and to do this, we use cookies.

   We use cookies and other identification technologies on our site for a number of purposes, including:

  • Determining the popularity of content
  • Delivering and measuring the effectiveness of advertising campaigns
  • Analysing site traffic and trends
  • Generally understanding the online behaviours and interests of people who interact with our services 

  These technologies may involve placing and using data in your browser or system’s local storage. Cookies obtained by us are kept for a maximum of 30 days before being deleted. 

  No data obtained from our use of cookies or other similar technologies is shared or given to third parties.

  You have the right to choose whether or not to accept or enable our use of cookies and other identification technologies.

  Want more info? Check out our Privacy Policy.

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• Where can I see my order history?

  Want to browse through your past purchases? You'll find them all stored in your account.

  Head to 'My Account' in the top right-hand corner. Once you're in, click on 'Order history'.

  Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.

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• I can’t sign into my account?

  We're sorry to hear this!

  As a first step in trying to fix this issue, we suggest double (and triple!) checking your details. The password is the one you set up when opening your account. 

  If you're still having difficulty, we suggest clearing your cookies or using another browser. 

  Resetting your password may also help you sign in - when prompted to put in your details, click the 'Forgot Password?' link and enter your email address. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there. 

  Still can't get access? Contact the Customer Experience team below and we'll be able to assist.

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• How do I create a Trybe customer account?

  Click on "Log In/ Join" at the top of the screen and select the "Register" button.

  You will be directed to enter the information required to create your customer account.

  You may also choose to create an account when you proceed to the checkout.

  Please note that you must have a valid email address to create an account.

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• I have not received a confirmation email?

  Depending on your spam filters, it is possible that your confirmation email has been forwarded to your junk folder - we would recommend double-checking your junk folder.

  Make sure to add us to your VIP list to ensure you don't miss out on any crucial information!

   

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