Account Information

Trybe Account

• How do I create a Trybe customer account?

  Click on "Log In/ Join" at the top of the screen and select the "Register" button.

  You will be directed to enter the information required to create your customer account.

  You may also choose to create an account when you proceed to the checkout.

  Please note that you must have a valid email address to create an account.

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• I have not received a confirmation email?

  Depending on your spam filters, it is possible that your confirmation email has been forwarded to your junk folder - we would recommend double-checking your junk folder.

  Make sure to add us to your VIP list to ensure you don't miss out on any crucial information!

   

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• Do I need an account in order to purchase something?

  No, you can check out as a guest customer if you'd like. However, creating an account will allow you to store your shipping address details, see your order history, save wishlists and more!

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• I have forgotten my login and password. What do I do?

  Simply go to the 'log in' area and click "I've forgotten my password". A reset password link will be sent to your email address for you to reset your password.

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• When I log into my account I can't see my order?

  If you checked out as a ‘guest’ when you placed the order and then made your account afterward, then the order, unfortunately, won't show in your account history because you weren’t signed into this account when you paced it.

  But don’t worry! All info and updates for your order are sent via automated email, so you can keep an eye on its progress that way (be sure to check your junk and spam folders).

   

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• Is my personal data safe if I create an account?

  Yes, your data is safe with The Trybe as we are fully compliant with the Privacy Act in Australia. Your account, personal details, and any order details, are protected. To access your details on our website, you need to enter the correct password. Click here for our full privacy policy.

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