Where should I direct my compliment?
We're so glad you've had a great experience shopping with us!
We love feedback (especially the positive kind) so we can't wait to hear what you have to say.
Hit up the Customer Experience team here and we'll make sure your compliment is passed on to the right people.
Select “Feedback” as the type of enquiry to let us know!READ FULL ARTICLE
Where should I direct my complaint?
We're sorry that you haven't had the best experience shopping with us.
We are constantly looking to improve and grow, so your feedback is incredibly valuable to us. We want to know where we can do better.
Please reach out to our Customer Experience team here.
Select “Feedback” as the type of enquiry to let us know what’s going on.READ FULL ARTICLE
I’m an influencer - can we collaborate?
We’re always on the hunt for talented individuals to collaborate with us!
If you’re interested in collaborating with us, please reach out to us through our Instagram page.READ FULL ARTICLE
Do you stock any vegan products?
Yes, we do! We stock both vegan and non-vegan products at The Trybe.
If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.
Alternatively, you can browse our vegan range here.
Any further questions? Feel free to get in contact with our Customer Experience team.READ FULL ARTICLE
How can I find out what materials an item is made from?
Generally, all material and design information can be found in or under the product description page.
Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.READ FULL ARTICLE
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with the Customer Experience team below and we’ll be able to look into it for you.READ FULL ARTICLE
Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.
How do I find the correct size for my kid?
Sizes can vary by style and by brand, so we know getting the right size can be a little tricky. We've done some of the hard work for you with our size converter which includes CM measurements in every brand.
You can also view our size conversion charts on every individual product page, just look out for the options below when shopping any style.
How to measure:
To ensure you choose the correct size for your feet we recommend you follow the method described here.
To measure your size is better if you are helped by a second person.
- Put a sheet of paper along the wall and fixed to the floor using scotch tape.
- Then you stand over the paper, you must be straightened, wearing socks, heels and back against the wall and feet together.
- Draw the outline of both feet and draw the straight line where the silhouette is longer. Draw another line parallel to 0.5 cm from this line (and the clearance is measured).
- Finally, measure the distance from the wall to the second line you have drawn (both feet do not have to be the same length).
- This will be your reference to know your shoe size.
When you find a sneaker that you like, simply select your preferred size metric (US/EU/UK) and choose your size.
Already own a pair of shoes in the brand?
Generally sizing tends to be standard across brands, although sizes can vary slightly depending on the style, shape and material of the shoe. The size of the pair that you already own is a good guide!
Which Trybe range should I shop in for my kid?
Having trouble deciding which range you should be shopping in? To ensure you get the correct size, we've included a table below to help you out!
0-1 Years - will best fit our Baby Trybe range
1-4 Years -will best fit our Toddler range
4-9 Years -will best fit our Kids range.
9-14 Years -will best fit our Youth range.
Baby Trybe (0-1 Yrs)
STAGE = They are not walking or crawling yet. Sitting and some crawling taking place.
ADVICE = Super soft, unrestricted shoes are what they need. A second layer on their delicate feet is important to provide them with protection and comfort whilst ensuring a secure grip. Keep to the super soft Baby Trybe (infant) styles until your kid has been walking unassisted and confidently for at least 6-8 weeks.
Mini Trybe (1-4 Yrs)
1 - 2 YEARS
STAGE = Cruising, assisted walking, and walking - crawling on occasion.
ADVICE = First time walkers have a unique foot shape. Try opting for more flexible styles as the shoe should be enabling unrestricted development.
STAGE = Cruising, assisted walking and walking - crawling on occasion.
ADVICE = First-time walkers have a unique foot shape. Try opting for more flexible styles as the shoe should be enabling unrestricted development.
2 - 4 YEARS
STAGE = Toddling, walking, running. Confident on their feet. At this stage children are starting to have more of a say in what shoes they want to wear.
ADVICE = A confident walker has a more developed, but still unique foot shape. Footwear that provides the best possible flexibility whilst adding grip for kids on the go is most important
READ FULL ARTICLE
Little Trybe (4-9 Yrs)
STAGE = Running, jumping, kicking, climbing. Full range of activity. The fit is important as the shoe needs to meet the needs of these additional activities.
ADVICE = With even more action taking place into later childhood, a robust, design and style-led shoe becomes even more important. Footwear at this stage of a kid’s life is about meeting the needs of these additional activities.
READ FULL ARTICLE
Big Trybe (9-14 Yrs)
STAGE =Big Trybe Kids might have their own preferences and are maybe more aware of brands they like. The fit is still really important because kids feet are generally still growing at the stage.
ADVICE = Asking about shoes they’ve had that ‘work for them’ will be a good point to start.