Product & Stores
Shoecare & Product Advice
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How do I keep my kid's shoes clean?
Our premium waterproofer will keep your kid's shoes looking fresh as it repels water and stains from leather, fabric and suede!
We recommend:
- Testing on the shoe in an inconspicuous place before using
- Shaking bottle well before use and spraying from a distance of 25cm
- Spraying liberally over entire shoe until wet
- Letting them dry overnight
- And repeating the process every two weeks for best results!
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Do you stock any vegan products?
Yes, we do! We stock both vegan and non-vegan products at The Trybe.
If you’re looking to purchase any cruelty-free products, simply head over to the search bar at the top of the page and type in ‘vegan’. This will bring up our vegan range.
Alternatively, you can browse our vegan range here.
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How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with the Trybe Experts below and we’ll be able to look into it for you.
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Please provide us with the name of the item as well as the item number as this will help us to assist you quicker. -
How long should I expect my kids shoes to last?
Depending on the rate of growth and general outdoor use you might get anywhere between 1-4 months out of a pair in our Baby Trybe, roughly 2-4 months for Little Trybe, roughly 4-8 months for Mini Trybe and roughly 5-10 months for Big Trybe.
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Fit & Sizing Questions
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How do I find the correct size for my kids?
Sizes can vary by style and by brand, so we know getting the right size can be a little tricky. We've done some of the hard work for you with our size converter which includes CM measurements in every brand.
You can also view our size conversion charts on every individual product page, just look out for the options below when shopping any style.
How to measure:
To ensure you choose the correct size we recommend you follow the method described here.
- Put a sheet of paper along the wall and fixed to the floor using scotch tape.
- Have your kid stand on the paper, straightened, wearing socks, heels and back against the wall and feet together.
- Draw the outline of both feet and draw the straight line where the silhouette is longer. Draw another line parallel to 0.5 cm from this line so the clearance is measured.
- Finally, measure the distance from the wall to the second line you have drawn (both feet do not have to be the same length).
- This will be your reference when converting this length to a shoe size via our Size Conversion Charts
Already own a pair of shoes in the brand?
Generally sizing tends to be standard across brands, although sizes can vary slightly depending on the style, shape and material of the shoe. The size of the pair that you already own is a good guide! -
Which Trybe range should I shop in for my kid?
Having trouble deciding which range you should be shopping in? To ensure you get the correct size, we've included a table below to help you out!
Ranges
0-1 Years - will best fit our Baby Trybe range
1-4 Years -will best fit our Toddler range
4-9 Years -will best fit our Kids range.
9-14 Years -will best fit our Youth range.
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What is your Baby Trybe size guide? (0-1 years)
Baby Trybe (0-1 Yrs)
Stage: They are not walking or crawling yet. Sitting and some crawling taking place.
Advice: Super soft, unrestricted shoes are what they need. A second layer on their delicate feet is important to provide them with protection and comfort whilst ensuring a secure grip. Keep to the super-soft Baby Trybe (infant) styles until your kid has been walking unassisted and confidently for at least 6-8 weeks.
Check out our full-size guide here.
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What is your Mini Trybe size guide? (1-4 years)
Mini Trybe (1-4 Yrs)
1 - 2 YEARS
STAGE = Cruising assisted walking - crawling on occasion.
ADVICE = First-time walkers have a unique foot shape. Try opting for more flexible styles as the shoe should be enabling unrestricted development.
STAGE = Cruising assisted walking and walking - crawling on occasion.
ADVICE = First-time walkers have a unique foot shape. Try opting for more flexible styles as the shoe should be enabling unrestricted development.
2 - 4 YEARS
STAGE = Toddling, walking, running. Confident on their feet. At this stage, children are starting to have more of a say in what shoes they want to wear.
ADVICE = A confident walker has a more developed, but still unique foot shape. Footwear that provides the best possible flexibility whilst adding grip for kids on the go is most important.
Check out our full size guide here.
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What is your Little Trybe size guide? (4-9 years)
Little Trybe (4-9 Yrs)
STAGE = Running, jumping, kicking, climbing. Full range of activity. The fit is important as the shoe needs to meet the needs of these additional activities.
ADVICE = With even more action taking place into later childhood, a robust, design and the style-led shoe become even more important. Footwear at this stage of a kid’s life is about meeting the needs of these additional activities.
Check out our full size guide here.
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What is the Big Trybe size guide? (9-14 years)
Big Trybe (9-14 Yrs)
Stage = Big Trybe Kids might have their own preferences and are maybe more aware of brands they like. The fit is still really important because kids feet are generally still growing at the stage.
Click here for a full-size guide.
Contact & Store
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In-store COVID Safe Plan
COVID SAFE PLAN
We’ve implemented the following measures to help you shop safely in-store. We will review and adapt these in-store measures as the environment evolves.
1. Mandatory QR code check-inSome states have mandated QR code check-ins via the official Government App. Please refer to your Local State Government for more information (Australia.gov.au).
2. Mandatory face coverings in-storeSome states have introduced mandatory mask-wearing indoors. Please refer to your Local State Government for more information (Australia.gov.au).
3. Maintain 1.5 metres apart from each other where possibleSocial distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.
4. Use EFTPOS/Paywave/Tap n Go services availableWe strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.
5. Use sanitisation station upon entering the storeHand sanitiser will be available for all customers upon entry.
6. Regular cleaning routines throughout the entire storeWe apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.
7. Remove and put on your own footwearOur team will still be available to assist you with any sizing questions you may have, however they will maintain 1.5-metre distance to comply with social distancing. Our stores will have disposable try on socks and gloves available for customers.
8. Training for team members on social distancing and additional hygiene measuresAll team members will be required to complete ongoing training courses.
Thank you for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.We hope to see you in-store or online soon.
The Trybe.
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How can I provide feedback?
We value your honest feedback, whether it's good or bad. It helps us improve our products and service.
Follow this link to contact the team and let us know how you're enjoying your purchases or provide feedback on an in-store experience.
We look forward to hearing from you.
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Where is the nearest store?
Need to find your nearest store? Head over to our store locator for a full list of store locations.
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How can I apply for a job at The Trybe?
Thanks for showing your interest in working for us!
We're always on the lookout for talented people to join our growing team.
If you'd like to work at The Trybe, please head over to our careers page for more information on the benefits and available positions.
Thanks again and good luck!
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Sustainability & Ethical Sourcing
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Do you work with any charitable organisations?
We’re privileged to work with some amazing brands and charities that are active in the community. Please keep an eye on our social media channels for opportunities to get involved.
If you or your organisation would like to collaborate with us, please contact stampyourfeet@accentgr.com.au.
If we’d like to pursue a relationship, we’ll be in touch with the next steps.Thanks again for expressing your interest.
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Can your products be recycled?
We’re absolutely committed to minimising environmental impact. It’s an important conversation to have and we understand that we have a long way to go.
Accent Group owns the Australasian distribution rights. Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place.Within our business, we’re actively working on ways to reduce waste and package our products responsibly. This includes (but is not limited to) using recyclable and/or biodegradable bags and driving in-store footwear recycling initiatives. We’re working closely with the ASGA (Australian Sporting Goods Association) who repurpose athletic footwear to create new products, such as gym mats, floors, and playgrounds.
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Do you promote equality and diversity?
Accent Group is committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity. Our commitments include (but are not limited to) creating a great place of work that thrives on inclusion and respect and draws on the diverse backgrounds, experiences, knowledge, and skills of our people. Our Diversity & Inclusion Policy is available on our corporate website here. If you suspect or see instances of non-compliance with this policy, please contact our Customer Experience Team and we’ll investigate the matter.
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We’re also proud to work with a wide range of brands that celebrate individual expression and participate in cultural and social events. It’s a privilege to be able to use our platforms to connect with incredible people and organisations that raise awareness and support our community. Please keep an eye on our social media channels for opportunities to get involved. -
What initiatives is The Trybe working on to reduce environmental impact?
We’re absolutely committed to minimising environmental impact. It’s such an important conversation to have and we understand that we have a long way to go. From initiatives including using recyclable and/or biodegradable bags, to store-wide recycling practices and wholesale logistics consolidation. We are always trying to improve our practices to reduce carbon emissions.
With our stores, we're actively working on ways to reduce waste and package responsibly. This includes (but is not limited to), using recyclable and/or biodegradable bags and other initiatives such as driving in-store footwear recycling initiatives. We're also working closely with the Australian Sporting Goods Association (ASGA), which repurposes athletic footwear to create new products, such as gym mats, floors and playgrounds.
If you suspect or see instances of non-compliance with this policy, please let us know and we’ll ensure this is investigated.
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We acknowledge that these are small steps on a long journey. Any ideas and feedback you have are truly valued and appreciated. -
Does The Trybe use child labour?
At The Trybe, we are committed to operating responsibly and only want to work with suppliers who are dedicated to safe, ethical, and working conditions. Our Ethical Sourcing Policy is available here.
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This policy prohibits the use of forced, involuntary or child labour. We make sure that our suppliers are provided with this information, so they understand what’s expected if they want to work with us. If you suspect or see instances of non-compliance with this policy, please let us know and we'll ensure this is investigated. -
Do you manufacture your products?
Accent Group and its related entities are distributors, with manufacturers are based all over the world. Quality, ethics, comfort, style are a priority - we ensure our products and external manufacturers live up to Trybe's standards.
Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place. If you see or suspect any instances of non-compliance, then please get in contact with our Customer Experience Team and we'll investigate the matter.