Can I make my credit note an online gift voucher instead?
Yes, we can absolutely facilitate that for you! Just double-check that the credit note has not expired and still has funds left on it.READ FULL ARTICLE
To swap over your credit note for a gift voucher, please contact our Customer Experience team below and provide them with your credit note number.
Can I get an extension on my credit note?
If you need an extension, we're here to help! Simply contact our Customer Experience team below with your credit note number and we'll take it from there.
Do you have a price match policy?
Currently, we do not offer price matches between other stores and companies.
If you believe we have incorrectly or falsely advertised the price of an item please contact our Customer Experience team below.READ FULL ARTICLE
How can I get in contact?
Need to reach out to our Customer Experience team? Click the "contact us" button below and our team will be on hand to assist you with your enquiry.
Alternatively, you can also check out our Help Centre for more information.READ FULL ARTICLE
How long should I expect my kids shoes to last?
Depending on the rate of growth and general outdoor use you might get anywhere between 1-4 months out of a pair in our Baby Trybe, roughly 2-4 months for Little Trybe, roughly 4-8 months for Mini Trybe and roughly 5-10 months for Big Trybe.READ FULL ARTICLE
I want to work in-store, how do I apply?
Thanks for showing your interest in working for us!
We're always on the lookout for talented people to join our growing team.
If you'd like to work at The Trybe, please head over to our careers page for more information on the benefits and available positions.
Thanks again and good luck!READ FULL ARTICLE
Westfield Gift Card - Terms & Conditions
If you purchased a Westfield Gift Card or received a Westfield Gift Card, they can be used in any of our Westfield Shopping Centres across Australia.
By purchasing or using the gift card means that you accept the terms and conditions of this agreement.
Please note that these gift cards cannot be redeemed for cash, cannot be used for cash equivalent transactions (such as bill payments, purchase of financial products or foreign currency, or gambling transactions), reloaded, returned for a refund or have their balances consolidated to a new gift card.
Need more info? Check out the full terms & conditions here.
If you are experiencing issues with your card, you can contact Westfield on 1300 790 292 during business hours or send an email to email@example.comREAD FULL ARTICLE
Where can I find the product that i'm after?
It looks like you've landed on the help centre.
If you'd like to continue shopping, please click here to be redirected back to the website.READ FULL ARTICLE
Which shoes are suitable for school?
This will depend on the age of the child and what form of schooling/school activities the child is wearing the pair for. After these factors are determined we can then offer advice on the right style/fit/brand.
Depending on the uniform regulations at your kid's school, the suitability of our school range will differ.
We would recommend checking in with your kids uniform policy and going from there. We have styles ranging from Black Leather Uppers to more relaxed styles.READ FULL ARTICLE
Why isn’t my payment going through?
We’re sorry to hear that you’re having difficulties on our website.
First, we recommend clearing your cookies or switching to another browser.
If the problem still exists, then we recommend trying a different payment method.
Still having issues? Get in touch with the Customer Experience team below and we’ll help you out.READ FULL ARTICLE