Returns & Exchanges
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How much does return shipping cost?
You are responsible for any costs associated with returning your order.
You are welcome to post your back to our online warehouse and we will refund your order as per your original payment method.
Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.If you would like to avoid return postage fees, you are welcome to visit one of our stores and return your shoes in person. Please note, we can not facilitate Paypal refunds in store.
You can check out our Returns Policy for more information.
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How do I book a return?
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Please view our Online Return Policy before submitting your return.
Online Return Instructions
- Log in to your Account to book your return. If you checked out as a guest, use our Guest Returns Form.
- Select the item you wish to return and click, Submit. You will receive an email with your return label once your return has been submitted.
- Print the provided address label. We do recommend using a device such as a desktop computer that is connected to a printer for this step. Do not attach this label directly to the shoebox. The shoebox must be protected in a satchel or packaging. Please note that this is not a prepaid label and will require postage to be paid for at your nearest post office.
- Pack your return in another carton or satchel to protect the original packaging.
- Visit your nearest Post Office to pay for and drop off your parcel.
Please note: We reserve the right to reject any returns that do not meet these requirements.
All online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.Cost of Returns
You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person. Please note that we cannot facilitate Paypal refunds in store.
What's next?Please allow time for your return to reach our warehouse. This time may vary depending on your location. We recommend holding onto your Australia Post return tracking number so you can track when it reaches us.
If approved, refunds are processed by our returns warehouse within 2-5 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.
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Can I return or exchange my items?
Ordered the wrong size or had a change of mind?
We want you to be 100% happy with your items, so if you change your mind we'll happily accept a return or exchange within 30 days of purchase. Double-check that your items meet our Returns Policy and the three main requirements:
- Returned within 30 days of purchase (with proof of purchase available if requested).
- Unworn, unwashed and undamaged with original tags attached.
- In original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged.
Purchased on sale? You're still welcome to return if your items meet our Returns Policy! You'll be refunded for the sale price paid.
Important to note! We do not offer exchanges for online orders. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and return your existing item.
Please follow the instructions here on how to organise your return.
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When will I receive my refund?
Your refund will appear in your account within 2-5 business days of it being processed by our team.
It takes between 2-5 business days for your order to be processed once it arrives at the warehouse.
Please keep your Australia Post tracking number so you can keep an eye on your return as it makes its way to our warehouse.
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How can I track the status of my return?
Need help with tracking the status of your return?
When you lodge your return at the Post Office, you'll receive a receipt with your return tracking number. Pop this tracking number into Australia Post to follow your return.
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When your return arrives, it will be processed by our returns warehouse within 2-5 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.