Payment

If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.

How to get your money back on return shipping

1. Login to your PayPal account and activate "Refunded Returns".
2. Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
3. Once approved, your refund will appear in your PayPal account, typically within 5 business days.

What's not included?

1. Any items that haven't been paid for in full with your PayPal account.
2. Any products excluded from our Returns Policy.

We're sorry to hear this!

If you're struggling to apply your discount, we want to hear about it. Our site may be experiencing some technical issues around applying discounts.

To fix the problem, we suggest clearing your cookies and/or switching to another browser. 

Still not working? Don't stress  - our Customer Experience team are here to help. Please screenshot the error message as it'll help us troubleshoot the issue.

We're sorry that you're experiencing this on our website.

We suggest either switching browsers or deleting your cookies and reloading the browser to attempt to fix the issue.

If you're still having difficulty checking out, we want to hear about it.

Contact the Customer Experience team below if the site is having any technical issues impacting your ability to checkout. 

The more details you can provide us, the better! Let us know:

1. as much detail about the issue as you can
2. screenshots of error messages (if any) 
3. which browser you're using 
4. what you've done to try to resolve it so far

Don’t remember your gift card PIN? No worries! Simply reach out to the Customer Experience team below and we’ll help you track it down.

Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.

Any concerns? Please reach out to the Customer Experience team below.

Don’t know what your gift card balance is? Not a problem! Just follow the below steps to locate your balance.

First, add the item you wish to purchase to your cart.

Next, click the “Cart” icon on the top right corner and scroll down to select “View Cart”

On the right-hand side, you’ll see a section where it says “Apply Gift Cards & Promo Codes”. Click into it.

Pop in your gift card number followed by your pin (can be found on the back of your card).

Click “Check Gift Card Status and Balance”. Your remaining balance will be displayed on the screen!

Hit “Apply” to add the amount to your order!

All of our gift cards have an expiry date on the back of the card/voucher. Please carefully check the date as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to.

If you would like to discuss, please get in contact with the Customer Experience team below.

Have someone in your life that's almost impossible to buy for?

We know just the perfect present, The Trybe gift voucher!

You can't get these online, but they're available in store. Simply head into your local store to pick one up.*

*Any gift cards purchased in-store will expire 36 months from the date of issue. They can be redeemed at any The Trybe retail store in Australia.

*These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable.

ShopBack is a cashback reward program that allows you to earn cashback when you shop online through them. Each time you make a transaction, you get a percentage of your money back. 

Shopback redemptions may take up to 48 hours to redeem with a claim time up to 75 days.

Have more questions? Please reach out to ShopBack at help@shopback.com.au or check out their FAQs here.

Our online store accepts Mastercard, VISA, American Express, Paypal and Afterpay (Aus only). 

Unfortunately, we can not accept payment from cards issued overseas. 

Your account will be debited at the time of order and the transaction will appear on your statement. 

Due to the evolving crisis of COVID-19, Afterpay has made some changes to their payment schedules. All customers will now pay the first payment upfront until further notice. For more information, please click here.

Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!

Afterpay is available to all people who:

• Live in Australia;
• Are at least 18 years old
• Can enter into a legally binding contract
• Have a valid and verifiable email address, mobile number; and
• Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.

Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.

Yes, we accept Paypal as payment!

Just add items to your cart, checkout as per usual following the on-screen instructions, then select PayPal as the payment method. Follow the on-screen instructions and you will be redirected to PayPal where you need to choose the PayPal funding source you wish to use for your order.

Once you have done this you need to click on the orange 'Pay Now' button to return to our website. You will not be charged an administration fee for using this service. If the order is successfully created you will be redirected to a 'thank you' page showing your order number and items ordered.

You will then receive two emails, one from PayPal to confirm your payment which you will get straight away and one from us to confirm your order.

Your confirmation email will be sent to you as soon as your payment clears. 

Yes!

Give The Trybe team a call and press 1. You'll be connected with a Trybe Expert who will help you place an order over the phone. 

Occasionally we adjust the pricing on items.

Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you've purchased it.

We take website and credit card security very seriously and always endeavor to provide a secure, safe environment from which to conduct online transactions.

We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

This type of security ensures your order and payment details remain secure over the internet. We do not under any circumstances store credit card details. To find out more, please read our Privacy Policy.