Shipping Query

Due to the increased impact of COVID-19, we are experiencing further delays in delivery times. In light of this, please anticipate a delay of 2 - 4 business days on top of our standard delivery times of 1 - 3 business days for metro areas and 4 -7 business days for rural areas. More information here.

Just placed an order? Here's when to expect your delivery:

Orders can be delivered to residential and business addresses, parcel lockers, PO boxes and parcel collect locations. 

 Only received part of your order?

If you order more than one item, your items may be dispatched from different locations. You will receive a separate dispatch email and tracking number for each package sent to you.

Important to note:
1. Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times.

2. Delivery services do not run on National or State Public Holidays.

3. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of The Trybe.
4. StarTrack has implemented strict cleanliness and social distancing measures to ensure safe deliveries for their customers and team. For more information, please click here.

Need help tracking your order? Click here.

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number directly from StarTrack once your order has been dispatched. You can check out our Delivery Timeframes to help you estimate the arrival of your order.

Tracking Notification 

Your tracking number will be sent with the subject line "Your TRYBE order TRB000000000 update".

Your tracking email will look like this:

Tracking your order:

1. You can log in to your account and select the 'Track my Order' tab
2. Click on the Tracking link in your email notification or copy the Tracking Number in your email and track online at StarTrack.
3. Checked out as a guest? Head over to our tracking portal and simply pop in your order number (it'll start with TRB) to follow your Trybe order.

Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

Only received part of your order?

If you order more than one item, your items may be dispatched from different locations. You will receive a separate dispatch email and tracking number for each package sent to you.

Having difficulties? If you haven't received your order by the estimated delivery date, contact our Trybe Experts below and we'll help track it down.

Delivery times may vary due to the impact of COVID-19. We apologise for the inconvenience.

Due to the impact of COVD-19, we're experiencing significant delivery delays. Click here for more information.

Please see below for our delivery times and shipping fees.

Any new customers who create an account with us are eligible for free shipping on their first order!

How to redeem this offer:

1. Log into your account
2. Add product to the cart and checkout as per usual
3. The free shipping offer will automatically apply at checkout if the item is below the shipping threshold of $89.

Please see below for terms and conditions.

1. Offer is only valid for customers who create a new account with us
2. Offer is valid for one use per customer
3.  Offer must be redeemed within 180 days of creating an account.

Once your order is placed, we're unable to upgrade or change the delivery method. 

Our teams are working hard to get your order to you ASAP. Once your order is on its way to you, you will receive an email with your tracking information. We appreciate your patience during this time.

All online orders will be dispatched with ‘Authority to Leave’ at the time of purchase. 

By ticking the box or selecting 'yes' at the checkout page on the website, you’ve selected to have our nominated courier leave your parcel at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed ‘delivered’ when left at your premises.

Although the courier will use their discretion, if they do not think it is safe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card to call.  

Please note: The Trybe will not be held liable for any stock loss, due to theft or negligence if an authority to leave is selected at the time of checkout, and proof of delivery has been provided from our courier.

If you have been notified that you order has been delivered, but you're unable to locate it please:

• Check your tracking details. Your order may have been taken to your local Post Office. 
• Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view. 

If you have any enquiries relating to the whereabouts of your parcel, contact StarTrack directly on - 13 23 45 or get in touch with our Customer Experience Team below. 

You do not need to be home to accept your parcel as our orders are dispatched with Authority to Leave (ATL)*. 

If you are not at home when delivery is attempted, the courier driver will leave your parcel in a safe place.

If they deem it unsafe to leave your parcel unattended, they'll leave a collection card and you can collect your parcel from your local post office.  

*If you would prefer that your order is not dispatched with Authority to Leave, uncheck the option before placing your order. 

We deliver to addresses across mainland Australia & Tasmania. 

For more information on remote island deliveries see here. 

Please note: We do not currently ship to New Zealand. 

We deliver throughout the standard StarTrack courier network. If your mail is usually delivered through domestic channels, you can safely assume that we deliver to your location. 

Unfortunately, if your order has to pass through an international port to reach you, we are unable to facilitate delivery. 

If you would like to double-check delivery to your location, please get in contact with the Trybe Experts below.

Please note:

• Remote deliveries are subject to local transport schedules and may encounter unexpected delays outside of our control. 
• We do not deliver to Christmas Island.