Why has my order been cancelled?
We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:
- Request for additional information is refused or not received within the requested time
- Request for the cardholder to contact us within the timeframe is not met
- Purchase transaction does not pass our security check
- The Purchase has connections to previous fraudulent orders
- Purchase was made by an unauthorised alteration of our website.
We genuinely care about the safety of our customers, their personal information and the protection of their funds.READ FULL ARTICLE
The Trybe may require further verification of your order to ensure that it is authorised by the cardholder.
Our Customer Experience team may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Customer Experience team will provide more information.
I think I’ve been overcharged on my order?
We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.
This is likely due to a technical glitch. We do our best to ensure that this doesn't happen!
If you believe that you may have been overcharged, please get in contact with the Customer Experience team below and provide your order details and a screenshot of the overcharge.READ FULL ARTICLE
Where can I find the product that I'm after?
If you'd like to continue shopping, please click here to be redirected back to the website.READ FULL ARTICLE
Do you have a price match policy?
Currently, we do not offer price matches between other stores and companies.
If you believe we have incorrectly or falsely advertised the price of an item please contact our Customer Experience team below.READ FULL ARTICLE
What is an oversell?
While uncommon, from time to time we have an influx of customers all hoping to order the same item, we realise when attempting to fill these orders that unfortunately we can't fulfill them all.
If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfill your entire order or part of your order.
Our Terms & Conditions do also cover our oversell policy under section 4. Orders, Pricing & Availability - The Trybe reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.
When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account.
If you would like to get your discount code, please get in touch with our Customer Experience Team below and they will provide you with a unique code for your next purchase.READ FULL ARTICLE
The item I ordered has gone on sale?
Occasionally we adjust the pricing on items.
Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you've purchased it.READ FULL ARTICLE
The item I'm hoping to buy has sold out?
If you can not add a size to the cart, and experience the message 'out of stock', then, unfortunately, we are sold out.
We recommend giving our Trybe Experts a call on 1800 954 474 and press option 1 once prompted.READ FULL ARTICLE
Our team will be able to look into stock levels for you and check if one of our stores has any stock left.
Which shoes are suitable for school?
This will depend on the age of the child and what form of schooling/school activities the child is wearing the pair for. After these factors are determined we can then offer advice on the right style/fit/brand.
Depending on the uniform regulations at your kid's school, the suitability of our school range will differ.
We would recommend checking in with your kids uniform policy and going from there. We have styles ranging from Black Leather Uppers to more relaxed styles.READ FULL ARTICLE