Which shoes are best for school?
This will depend on the age of your kid and what form of schooling/school activities your kid is wearing the pair for. After these factors are determined we can then offer advice on the right style/fit/brand.
Depending on the uniform regulations at your kid's school, the suitability of our school range will differ.
We would recommend checking in with your kids uniform policy and going from there. We have styles ranging from Black Leather Uppers to more relaxed styles.READ FULL ARTICLE
Why has my order been cancelled?
We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:
- Request for additional information is refused or not received within the requested time
- Request for the cardholder to contact us within the timeframe is not met
- Purchase transaction does not pass our security check
- The Purchase has connections to previous fraudulent orders
- Purchase was made by an unauthorised alteration of our website.
We genuinely care about the safety of our customers, their personal information and the protection of their funds.READ FULL ARTICLE
The Trybe may require further verification of your order to ensure that it is authorised by the cardholder.
Our Trybe Experts may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Trybe Experts will provide more information.
I think I’ve been charged incorrectly?
We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.
This is likely due to a technical glitch. We do our best to ensure that this doesn't happen!
If you believe that you may have been overcharged, please get in contact with the Trybe Experts below and provide your order details and a screenshot of the overcharge.READ FULL ARTICLE
Do you price match?
The Trybe does not offer price matching. We do not price match to third-party retailers, sale prices or pricing discrepancies..READ FULL ARTICLE
Why was my order unable to be fulfilled?
Sometimes we have an influx of customers all ordering the same item at the same time which causes stock discrepancies. When attempting to fill these orders we realise that we're unable to fulfil them all.
If you have received an email letting you know that your order has been oversold, unfortunately, we were not able to fulfil part or all of your order.
When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 3 - 5 business days to show back in your account.READ FULL ARTICLE
Our Terms & Conditions do also cover our oversell policy under section 4. Orders, Pricing & Availability - The Trybe reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.
If you'd like us to double-check stock levels for you or whether a store nearby has any stock, our Trybe Experts can help. Give them a call on 1800 954 474 and press option 1 once prompted.
The item I want is sold out, will there be a restock?
Yes, we occasionally receive restocks of short-run releases, however, we unfortunately won't be able to inform you if and when, we will be restocking in a specific style.
We recommend that you take advantage of our current in-stock range, and keep up to date with new releases and restocks by joining our mailing list. Simply scroll to the bottom of our website and enter your email address. You can also keep watch on our social media channels.
Additionally, you can add the style or size to your Wish List. Create an account and click the heart icon on the product page and you will be notified if we get a restock.
Please note: that we don't have a preorder system and are unable to place single unit orders for sold out items.
Feel free to reach out to our Product team who can help you find something similar! Simply click the 'Contact Us' below.
Thanks for showing your interest, we have our fingers crossed for a restock for you in the near future!
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